inCase Integration Documentation Help

Request Third Party ID Check

The following command block is an example of how to request a third party ID check, this allows you to request ID from parties that you do not want to see case details, and do not have to install the app to complete the ID process:

--incase-cmd {types:UNBUNDLED_ID} {caseReference:ABC123-1} {reference:ABC123-1/Agent-1} {notifyCompletion:recipient@example.com} {contactName:Jack Jones} {contactEmail:jjones@example.com} --incase-cmd-end

This method will reply with a link for you to send to the party if you set contactCommunicationType to NONE.

Request Third Party ID Check Parameter Definitions

The following table describes the parameters that can be used in the request third party ID check command block:

Parameter

Type

Required

Default

Repeatable

Description

brackets

Enum: {, [, <

No

{

No

The encapsulating brackets to use

notifySuccess

Email Address

No

No

Who to notify upon successful completion

notifyError

Email Address

No

Email Return Address

No

Who to notify of processing errors, if not specified then the email return address will be used

quietMode

True, False

No

False

No

If true then turn off all notifications

types

SEND_ID_CHECK

Yes

No

The type of command to be performed

caseReference

String

Yes

No

The case reference, a unique identifier you use to identify the case

reference

String

No

No

Your reference for the ID Check so that you can match it when it is returned completed

notifyCompletion

Email Address

No

The case reply to

No

The email address that you would like the ID Check report to be sent to

contactName

String

Yes

No

The name of the party you would like to perform the ID check on

contactEmail

Email Address

Yes

No

The email address of the party you would like to perform the ID check on

contactNumber

Phone Number

No

No

The contact number of the party you would like to perform the ID check on

contactCommunicationType

Enum: NONE, EMAIL, SMS, ALL

No

EMAIL

No

How you would like us to contact the party to request their ID

02 July 2026