Rest Integration
If your case management system is able to make REST calls, then we recommend that you use this type of integration.
REST is not going to be explained in detail here, your developer should already be familiar with the concepts of a REST interface.
Endpoints
Environments
We currently have two endpoints for you to use, you will need to be configured for each endpoint and provided with authentication credentials. The environments are:
Media Types
Our REST interface allows you to send and receive data in either JSON or XML. The default is JSON and the rest of this documentation will focus on JSON, but the XML is very similar.
To set the media type that you are sending, you must set the Content-Type header to either application/json or application/xml.
To set the media type that you would like to receive, you can use a number of methods:
Set the Accept header to either application/json or application/xml
Add a mediaType parameter to the query string with a value of either xml or json, e.g. ?mediaType=xml