Send Message

The following command block is an example of how to send a message to the clients on the case:

--incase-cmd
{types:SEND_MESSAGE}
{caseReference:ABC123-1}
{sender:Kate Smith}
{subject:Your Welcome Pack}
{message:Thank you, we have now received your welcome pack which we will review and update you with progress shortly}
--incase-cmd-end

Send Message Parameter Definitions

The following table describes the parameters that can be used in the send message command block:

Parameter	Type	Required	Default	Repeatable	Description
brackets	Enum: {, [, <	No	{	No	The encapsulating brackets to use
notifySuccess	Email Address	No		No	Who to notify upon successful completion
notifyError	Email Address	No	Email Return Address	No	Who to notify of processing errors, if not specified then the email return address will be used
quietMode	True, False	No	False	No	If true then turn off all notifications
types	SEND_MESSAGE	Yes		No	The type of command to be performed
caseReference	String	Yes		No	The case reference, a unique identifier you use to identify the case
subject	String	No		No	A brief description of the message
message	String	Yes		No	The message
sender	String	No	The email sender	No	The sender of the notification that the process step has been completed, defaults to the sender of the email
replyTo	Email Address	No		Yes or comma separated	Set this parameter if you would like to update the case reply to
sendPushNotification	Boolean	No	True	No	Whether to send a notification to the users devices
channel	String	No		No	This used to send messages to external recipients and should not be provided unless specifically requested to

02 July 2026