Update Process Step

The following command block is an example of how to update a process step:

--incase-cmd
{types:UPDATE_PROCESS_STEP}
{caseReference:ABC123-1}
{process:Sale}
{step:Welcome Pack Received}
--incase-cmd-end

Update Process Step Parameter Definitions

The following table describes the parameters that can be used in the update process step command block:

Parameter	Type	Required	Default	Repeatable	Description
brackets	Enum: {, [, <	No	{	No	The encapsulating brackets to use
notifySuccess	Email Address	No		No	Who to notify upon successful completion
notifyError	Email Address	No	Email Return Address	No	Who to notify of processing errors, if not specified then the email return address will be used
quietMode	True, False	No	False	No	If true then turn off all notifications
types	UPDATE_PROCESS_STEP	Yes		No	The type of command to be performed
caseReference	String	Yes		No	The case reference, a unique identifier you use to identify the case
process	String	Yes		No	The name of the process that the step is in that you would like to change
step	String	Yes		No	The name of the step that you would like to change
sender	String	No	The email sender	No	The sender of the notification that the process step has been completed, defaults to the sender of the email
completed	Boolean	No	True	No	Set to true or false according to whether you would like the process step set as completed or not
replyTo	Email Address	No		Yes or comma separated	Set this parameter if you would like to update the case reply to
sendPushNotification	Boolean	No	True	No	Whether to send a notification to the users devices

02 July 2026