Update Case Reference
The following command block is an example of how to update the case reference:
Update Case Details Parameter Definitions
The following table describes the parameters that can be used in the update case details command block:
Parameter | Type | Required | Default | Repeatable | Description |
|---|---|---|---|---|---|
brackets | Enum: {, [, < | No | { | No | The encapsulating brackets to use |
notifySuccess | Email Address | No | No | Who to notify upon successful completion | |
notifyError | Email Address | No | Email Return Address | No | Who to notify of processing errors, if not specified then the email return address will be used |
quietMode | True, False | No | False | No | If true then turn off all notifications |
types | UPDATE_CASE_REF | Yes | No | The type of command to be performed | |
caseReference | String | Yes | No | The new case reference, a unique identifier you will use to identify the case from now on | |
previousCaseReference | String | Yes | No | The previous case reference, a unique identifier you used previously to identify the case |