inCase Integration Documentation Help

Authentication

When making calls to our REST endpoints, you will need to provide a JWT Token in the Authorization header.

The Authorization header should be in the following format:

"Authorization": "Bearer {token}"

To generate a token, you will need to make a call to the /login endpoint with your username and password.

/api/rest/login

Retrieve a JWT authentication token for use with methods that require authentication.

Request parameters

{ "username": "myorg.middleware@lavatech.ltd.uk", "password": "abc123!@£$%^" }

Responses

{ "token": "ASDF567..." }
02 July 2026