List Case Events

Use this endpoint to list case events.

/api/rest/{organisationId}/events

Retrieve a list of case events, grouped by case. A cooldown period of 15 minutes means that any returned events will not be returned again until after 15 minutes. If an event is returned 15 times using this method then it will be automatically removed from the queue. Optionally provide a case reference to choose whether to filter by case reference. Optionally provide a comma separated list of event types to choose which event types to return (FIRST_CASE_VISIT,CASE_VISIT,MESSAGE,DOCUMENT,QUESTIONNAIRE). Optionally providing an autoConfirm value of true means that any events returned are removed from being returned again. Optionally providing a monitoring value of true allows you to make calls without auto confirming or a cooldown period being applied.

Request parameters

Responses

[
  {
    "caseId": 12345,
    "externalCaseRef": "ABC123-1",
    "events": [
      {
        "eventId": 12346,
        "created": "2021-01-01T12:00Z",
        "identifier": "MESSAGE-12345",
        "type": "MESSAGE",
        "name": "example",
        "email": "example"
      }
    ]
  }
]

02 July 2026