Update Case Details
Use this method to update the details of a case.
Update a case on the inCase platform, you must supply the externalCaseRef, however the other fields will only be updated if provided.
Request parameters
{
"externalCaseRef": "ABC123-1",
"newCaseReference": "ABC123-2",
"title": "Sale of Willow Close",
"owner": "case_handler@example.com",
"replyTo": "case_handler@example.com",
"caseType": "Sale",
"introducerReference": "ABC123",
"balance": 123.45,
"additionalUser": {
"name": "John Smith",
"email": "john.smith@example.com"
},
"clients": [
{
"name": "John Smith",
"email": "john.smith@example.com"
}
],
"emailIntegrationTag": "ABC123-1"
}
Responses
{
"id": 91,
"createdAt": "1971-04-26T12:26:06Z",
"updatedAt": "1971-04-26T12:26:06Z",
"organisationId": 91,
"title": "example",
"owner": "example",
"replyTo": "example",
"externalCaseRef": "example"
}
02 July 2026